Voice Workflows
Composable Voice Workflows
End-to-end voice pipelines connecting transcription, reasoning, and action. Built for scale, latency control, and system integration.
Real-Time & Batch Transcription
Convert live or recorded audio into structured, machine-readable data with low latency and regional execution control.
Live Call Transcription
Stream real-time transcription during active calls for agent assist, logging, or compliance monitoring.
Batch Audio Processing
Transcribe recorded calls or uploaded audio files at scale with structured export formats.
Entity & Data Extraction
Extract names, dates, amounts, policy numbers, or medical terms directly from transcripts.
Multilingual Transcription Pipelines
Process audio across languages with model routing based on region or language detection.
System Export & Webhooks
Push structured transcription outputs into CRM, EHR, analytics, or data warehouse systems.
Inbound Voice Agents
Deploy real-time voice agents that authenticate users, access backend systems, and complete transactions during live conversations.
Customer Authentication Flows
Capture and verify identity details before granting account access.
Account Lookup & Updates
Retrieve balances, claim status, or appointment details directly from backend systems.
FAQ & Policy Handling
Respond to structured queries using connected knowledge bases or internal APIs.
Tool-Integrated Actions
Trigger payments, schedule appointments, or update records during the call.
Escalation to Human Agents
Transfer calls with full transcript and structured context when thresholds are met.
Outbound Call Automation
Trigger and manage large-scale outbound voice campaigns integrated with CRM, ERP, or operational systems.
Event-Triggered Campaigns
Launch calls based on account status changes, billing events, or workflow triggers.
Reminder & Confirmation Calls
Automate appointment, payment, or policy renewal confirmations.
Re-Engagement Campaigns
Contact inactive users or customers with targeted scripted flows.
Survey & Feedback Collection
Conduct structured surveys and export results directly to analytics systems.
Outcome Logging & System Sync
Capture call results and automatically update source systems.
Scheduling & Appointment Automation
Connect voice agents to calendars and backend systems to manage booking workflows end to end.
Real-Time Availability Lookup
Query provider or team calendars during live conversations.
Booking Creation
Create confirmed appointments and write directly to scheduling systems.
Rescheduling Workflows
Modify existing bookings with immediate system updates.
Automated Confirmations
Send SMS or email confirmations triggered by successful bookings.
No-Show Reduction Campaigns
Trigger reminder calls before appointments and capture attendance confirmation.
