Last updated: January 9, 2026

Privacy Policy

1. Introduction 

SLNG LTD (“we,” “our,” or “us”) operates SLNG//, an AI voice processing platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice services, including speech-to-text, text-to-speech, and related AI processing capabilities.

2. Information We Collect

2.1 Personal Information

— Account information (name, email address, billing details)
— Contact information for customer support
— Payment and billing information
— Usage analytics and service performance data

2.2 Audio and Voice Data

— Audio files uploaded for processing
— Text content submitted for voice generation
— Processed outputs (transcriptions, generated audio)
— API usage logs and metadata

2.3 Technical Information

— IP addresses and device information
— Browser type and operating system
— API keys and authentication tokens
— Service usage patterns and performance metrics

3. How We Use Your Information

3.1 Service Provision

Processing audio and text through our AI models
Providing transcription and voice generation services
Managing your account and billing
Delivering customer support

3.2 Service Improvement

Analyzing usage patterns to improve our AI models
Monitoring service performance and reliability
Developing new features and capabilities
Ensuring security and preventing abuse

4. AI Processing and Data Handling

4.1 AI Model Processing

Your audio and text data is processed by our AI models to provide the requested services. This processing occurs in the region you select (USA, UK, EU, UAE, or Singapore) and is subject to the data residency requirements of that region.

5. Data Sharing and Disclosure

5.1 Third-Party Service Providers

We may share your information with:

— Cloud infrastructure providers (AWS, Google Cloud, Azure) in your selected region
— Payment processors for billing and subscription management
— Customer support and analytics tools
— Security and monitoring services

5.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

6. Regional Data Processing

6.1 Data Residency

Your data is processed in the region you select:

— USA: Data processed in US data centers, subject to US privacy laws
— UK: Data processed in UK data centers, subject to UK GDPR
— EU: Data processed in EU data centers, subject to EU GDPR
— UAE: Data processed in UAE data centers, subject to UAE data protection laws
— Singapore: Data processed in Singapore data centers, subject to Singapore PDPA

6.2 Cross-Border Transfers

We do not transfer your audio or text data outside your selected region without your explicit consent, except as required by law.

7. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

— Encryption in transit and at rest
— Access controls and authentication
— Regular security audits and monitoring
— Secure data centers with physical security measures

8. Your Rights

8.1 Access and Control

You have the right to:

— Access your personal information
— Correct inaccurate information
— Delete your account and associated data
— Export your data in a portable format
— Restrict or object to certain processing activities

8.2 GDPR Rights (EU/UK Users)

If you are in the EU or UK, you have additional rights under GDPR, including the right to lodge a complaint with a supervisory authority.

9. AI-Specific Disclaimers

9.1 AI Output Accuracy

Our AI models provide automated processing of audio and text. While we strive for accuracy, AI-generated outputs may contain errors, inaccuracies, or unexpected results. We are not responsible for decisions made based on AI outputs.

9.2 Content Responsibility

You are solely responsible for the content you submit for processing and the use of any AI-generated outputs. We do not monitor, review, or control the content processed through our services.

9.3 Bias and Fairness

AI models may exhibit biases present in their training data. We work to minimize bias but cannot guarantee completely unbiased outputs.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last updated” date.