1. Introduction
Isla House S.L. ("we," "our," or "us") operates Clim.ai, an AI voice processing platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice services, including speech-to-text, text-to-speech, and related AI processing capabilities.
2. Information We Collect
2.1 Personal Information
- Account information (name, email address, billing details)
- Contact information for customer support
- Payment and billing information
- Usage analytics and service performance data
2.2 Audio and Voice Data
- Audio files uploaded for processing
- Text content submitted for voice generation
- Processed outputs (transcriptions, generated audio)
- API usage logs and metadata
2.3 Technical Information
- IP addresses and device information
- Browser type and operating system
- API keys and authentication tokens
- Service usage patterns and performance metrics
3. How We Use Your Information
3.1 Service Provision
- Processing audio and text through our AI models
- Providing transcription and voice generation services
- Managing your account and billing
- Delivering customer support
3.2 Service Improvement
- Analyzing usage patterns to improve our AI models
- Monitoring service performance and reliability
- Developing new features and capabilities
- Ensuring security and preventing abuse
4. AI Processing and Data Handling
4.1 AI Model Processing
Your audio and text data is processed by our AI models to provide the requested services. This processing occurs in the region you select (USA, UK, EU, UAE, or Singapore) and is subject to the data residency requirements of that region.
4.2 Data Retention for AI Processing
- Input audio files: Deleted within 30 days unless you specify otherwise
- Generated outputs: Retained for 90 days for quality assurance
- Processing logs: Retained for 12 months for service improvement
- Account data: Retained until account deletion
4.3 AI Model Training
We do not use your personal audio or text data to train our AI models without your explicit consent. Aggregated, anonymized usage statistics may be used to improve service performance.
5. Data Sharing and Disclosure
5.1 Third-Party Service Providers
We may share your information with:
- Cloud infrastructure providers (AWS, Google Cloud, Azure) in your selected region
- Payment processors for billing and subscription management
- Customer support and analytics tools
- Security and monitoring services
5.2 Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
6. Regional Data Processing
6.1 Data Residency
Your data is processed in the region you select:
- USA: Data processed in US data centers, subject to US privacy laws
- UK: Data processed in UK data centers, subject to UK GDPR
- EU: Data processed in EU data centers, subject to EU GDPR
- UAE: Data processed in UAE data centers, subject to UAE data protection laws
- Singapore: Data processed in Singapore data centers, subject to Singapore PDPA
6.2 Cross-Border Transfers
We do not transfer your audio or text data outside your selected region without your explicit consent, except as required by law.
7. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption in transit and at rest
- Access controls and authentication
- Regular security audits and monitoring
- Secure data centers with physical security measures
8. Your Rights
8.1 Access and Control
You have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your account and associated data
- Export your data in a portable format
- Restrict or object to certain processing activities
8.2 GDPR Rights (EU/UK Users)
If you are in the EU or UK, you have additional rights under GDPR, including the right to lodge a complaint with a supervisory authority.
9. AI-Specific Disclaimers
9.1 AI Output Accuracy
Our AI models provide automated processing of audio and text. While we strive for accuracy, AI-generated outputs may contain errors, inaccuracies, or unexpected results. We are not responsible for decisions made based on AI outputs.
9.2 Content Responsibility
You are solely responsible for the content you submit for processing and the use of any AI-generated outputs. We do not monitor, review, or control the content processed through our services.
9.3 Bias and Fairness
AI models may exhibit biases present in their training data. We work to minimize bias but cannot guarantee completely unbiased outputs.
10. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: privacy@clim.ai
- Address: Isla House S.L., Menorca, Spain
13. Data Protection Officer
For GDPR-related inquiries, you can contact our Data Protection Officer at: dpo@clim.ai